Last Updated: December 17, 2024
• Monetate, the leading personalization platform for delivering better customer experiences, announced results and key accomplishments for Q2 2023.
• This included enhancements to their AI-powered product recommendations, such as improved UI and reporting capabilities.
• Emails that included product recommendations saw an increase of 45.6% in purchases compared to this period in 2022.
Monetate Highlights Trends for Q2 2023
Monetate, the leading personalization platform for delivering better customer experiences, today announced results and key accomplishments for Q2 2023. This included enhancements to their AI-powered product recommendations, such as improved UI and reporting capabilities. Data from this same period also showed a 12.3% increase in total purchases from desktop compared to Q2 2022.
Product Recommendations Enhancements
Monetate Global Recommendations Reporting enhancements include two additional reports to better break down and understand how various experiences and recommended products are performing at the account level for increased visibility across large and enterprise organizations. Additionally, brands can deliver customer-relevant product recommendations in order confirmation and shipment confirmation emails to help drive upsell and cross-sell opportunities during key junctures of the post-purchase journey.
Increased Purchases With Product Recommendations
Original research from Monetate’s eCommerce benchmarks showed that emails sent by Monetate clients that also included product recommendations saw an increase of 45.6% in purchases when compared to this period in 2022. Furthermore, email proved to be a solid performer with a 2.6% increase in total purchases and a 2